Frequently asked questions

Download your invoice and care claim slip from your account, sign the slip, and mail it to your local French CPAM with your prescription. The full process is explained on the Reimbursement help page.

Under article R.4362-14 of the French Public Health Code, online sales of corrective lenses are carried out under the responsibility of a qualified optician. Their name and RPPS number are shown in the footer and in the legal notice. For any question about your equipment, email contact@optocenter.fr.

Your prescriptions (photo or PDF) are health data. They are stored with an approved French Health Data Host (Hébergeur de Données de Santé, HDS), in accordance with article L.1111-8 of the French Public Health Code. They are accessible only to you and to our authorised opticians, strictly to validate your order. Full details in our privacy policy.

Glasses whose lenses have been cut to your prescription (Rx single-vision, Rx progressive, Rx tinted, Rx photochromic) cannot be returned under the right of withdrawal, per article L.221-28 3° of the French Consumer Code. Standalone frames, non-corrective sunglasses, and accessories all keep the 14-day window. Statutory warranties of conformity and hidden defects remain applicable in every case — see article 8 of the Terms of Sale.

Under Décret 2020-1547 (article R.4362-10 of the French Public Health Code): 5 years for adults over 42, 3 years for people 16 to 42, 1 year for children under 16. We verify this window at checkout.

All your documents — invoices, paper care claim slips, and your uploaded prescription copy — are collected in your account, under My documents. You can re-download them at any time.